What our managed services cover
Our managed services offering is built for online casino operators who need an experienced team running their brand. This is not advisory work — we step inside the operation and manage it directly. The scope below represents our full service menu; we scope engagements individually based on what you actually need.
Performance & Brand Management
- Day-to-day performance management of brand
- Game portfolio & new releases
- Coin package configs
- Redemption, withdrawals & gameplay checks
- Free promo & coin abuse monitoring
- Escalated CS queries
- Policies management
- Site config management
- 7-day player & site monitoring
- 24/7 emergency support
- Wider brand strategy advice
- Promotions & campaign management
Compliance & Risk
- AMOE checks (sweepstakes)
- Regular compliance checks
- Enhanced KYC checks
- KYC tool management (GambleID, Veriff, Sumsub etc.)
- Compliance & marketing advice
- Chargeback handling
Finance & Payments
- Cashflow assistance & control
- Refunds processing
- Redemption processing
- Direct relationship management with PSPs
Data & CRM
- Daily BI & reporting
- Assist and advise on CRM strategy
- Direct relationships with game studios
- Any other assistance required to run the brand
Tailored to your operation
Every managed services engagement is scoped individually. We can take on full operational ownership or step in to cover specific functions — whatever the business needs at its current stage.
Who this is for
Our managed services clients are typically sweepstakes casino or crypto casino operators who either don't have the in-house team to run the brand properly, or who have hit a gap — a key departure, a rapid launch, or a period of underperformance. We can step in at short notice and be effective from day one.
We also work with investors and holding companies who have acquired a casino brand and need an experienced operational team in place while they build out their own structure.
Engagement structure
Managed services engagements are typically structured on a monthly retainer, scoped upfront and reviewed periodically. We can also engage on a short-term or interim basis when the need is time-limited. Get in touch and tell us your situation — we will come back quickly with how we would approach it.